Company Office Clerks are responsible for creating an exceptional customer service experience by providing administrative support to the store locations while answering phones, responding to customer concerns, and handling payments.

Essential duties are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

The Company is committed to providing equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age, political affiliation, or any other category protected by federal, state, or local law or ordinance.

DUTIES/RESPONSIBILITIES :

• Maintaining an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, friendly, and accurate service.
• Following store policies, security measures, and customer service standards.
• Responding to customer concerns and addressing them in a manner consistent with store expectations.
• Processing various customer payments for bills, including AT&T, Cox, Entergy, etc.
• Counting and balancing bill payment funds and preparing deposits.
• Counting and balancing all monies in the customer service office.
• Answering calls and transferring to the appropriate department as necessary.
• Making announcements over the store intercom system.
• Handling returns and processing refunds in compliance with company standards.
• Processing lottery tickets and money order transactions.
• Complying with and enforcing safety and health standards.
• Identifying, correcting, and reporting unsafe conditions that could cause accidents.
• Ensuring compliance with company policies and procedures and all regulations.
• May have to operate a register during busy periods.
• Performing additional duties as needed.

COMPETENCIES :

• Ability to prepare accurate and concise reports.
• Ability to establish and maintain effective and cooperative working relationships with others.
• Strong attention to detail and the ability to solve complex problems.
• Ability to deal appropriately with sensitive and/or confidential information.
• Excellent communication skills through email, phone, text, and in-person, with both coworkers and customers.
• Medium computer skills and software management.
• Ability to understand and carry out oral and written instructions.
• Ability to operate general office equipment.
• Experience with administrative and clerical duties and procedures.
• An ability to work flexible schedules through the day, evening, and weekend shifts.

EDUCATION AND EXPERIENCE :

• Experience in an administrative role, answering phones, filing, typing, etc.
• Strong cash handling experience with an ability to balance.
• High School Diploma or GED preferred.

LICENSES AND CERTIFICATIONS :

• None

PHYSICAL REQUIREMENTS :

• The position will spend most time indoors in an office setting sitting for extended periods, operating office equipment and requiring eye-hand coordination and finger dexterity. This position requires lifting and carrying of objects up to 25 pounds with extended periods of standing, walking, and/or sitting.