Company Front End Supervisors are responsible for creating an exceptional customer service and employee experience through the management of all front-end company activities to ensure the entrances are operating in a secure, clean, safe, welcoming, and compliant manner.

Essential duties are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

The Company is committed to providing equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability, age, political affiliation, or any other category protected by federal, state, or local law or ordinance.

DUTIES/RESPONSIBILITIES :

• Maintaining an atmosphere of enthusiastic customer awareness with a primary emphasis on exceptional, fast, friendly, and accurate service.
• Managing daily operations of the front end to meet established goals while providing updates and recommendations to the Assistant Manager and Store Manager.
• Providing direction and guidance to team members to ensure Company standards are met and to foster a strong team environment.
• Following and enforcing store policies, security measures, and customer service standards.
• Providing excellent customer service to foster sales growth.
• Fostering a positive shopping experience to ensure customer satisfaction.
• Assisting with the training and coaching of team members at the front end to ensure compliance with company standards.
• Scheduling Team members.
• Responding to customer concerns and addressing them in a manner consistent with store expectations.
• Complying with and enforcing safety and health standards to ensure the safe handling of food items.
• Uphold the highest standards of hygiene on conveyer belts and front end area in general.
• Identifying, correcting, and reporting unsafe conditions that could cause accidents.
• Identifying and reviewing process improvements with the front end and collaborate with the Store manager.
• Minimizing shrinkage through proper handling of products.
• Ensuring compliance with company policies and procedures and all regulations.
• Performing additional duties as needed

COMPETENCIES :

• Excellent organizational skills with the ability to manage and prioritize multiple tasks and work within tight deadlines, while maintaining disciplined focus on store/departmental goals and objectives.
• Ability to establish and maintain effective and cooperative working relationships with others.
• Knowledge of principles associated with supervision and training with an ability to plan, organize, and supervise staff in work tasks and functional duties.
• Strong attention to detail and the ability to solve complex problems.
• Ability to deal appropriately with sensitive and/or confidential information.
• Excellent communication skills through email, phone, text, and in-person, with both coworkers and customers.
• An ability to work flexible schedules through the day, evening, and weekend shifts.
• Basic computer skills and software management.
• Knowledge of and experience complying with safety principles, practices, and procedures.

EDUCATION AND EXPERIENCE :

• Experience in a management role within the retail industry, including supervisory experience.
• High School Diploma or GED required.

LICENSES AND CERTIFICATIONS :

• None

PHYSICAL REQUIREMENTS :

• The position will spend most time indoors in an office setting sitting for extended periods, operating office equipment and requiring eye-hand coordination and finger dexterity. This position requires lifting and carrying of objects up to 25 pounds with extended periods of standing, walking, and/or sitting.